Refund & Cancellation Policy
Last updated: 11 September 2026
Order Cancellation
- You can cancel your order for a full refund any time before it has been dispatched — contact us with your order number as soon as possible.
- Once an order has been handed to our courier partner, it can no longer be cancelled — you're welcome to refuse delivery, or follow the return process below once it arrives.
Returns
Because our attars, oils, and bakhoor are personal-care products, we're unable to accept returns or exchanges once a product has been opened or used, unless it arrived damaged, defective, or incorrect (see below). Unopened, unused products in their original packaging can be returned within 7 days of delivery.
Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or isn't what you ordered, please contact us within 48 hours of delivery with your order number and a photo or short video of the item (and packaging, if damaged). We'll arrange a replacement or a full refund, including any shipping charge you paid.
How to Request a Return or Refund
Email or WhatsApp us with your order number and the reason for your request — see Contact Us below. We'll confirm next steps, including return shipping if applicable.
Refund Method & Timeline
Approved refunds are issued to your original payment method through Razorpay, and typically reflect within 5–7 business days of approval, depending on your bank or payment provider.
Non-Refundable
- Products that have been opened or used, other than for a confirmed defect.
- Bulk, wholesale, and export orders placed through our wholesale & export form, which follow the terms agreed individually for that order.
Questions?
- Email: Office@asamandcoperfumes.com
- Phone / WhatsApp: +91 87507 17868